Beginner
Module 3: Customer Interest, Duty of Care and the Advice Process
7 lessons35 min
Create an account to start In this module we zoom in on everyday practice: what happens when you actually enter the market to buy a financial product? You will learn how the Wft (the Dutch Financial Supervision Act) protects you through the golden rule 'Putting the Customer's Interest First' and the duty of care – before, during and after the advice.
Modules
01
From customer interest to careful advice
- 01Putting the Customer's Interest First and the Duty of Care
- 02Phase 1: Advertising and provision of information
- 03The vergelijkingskaart (formerly the Dienstverleningsdocument)
- 04The commission ban (Provisieverbod)
- 05Phase 2: The customer profile and the four pillars
- 06Execution only and the appropriateness test (Passendheidstoets)
- 07Phase 3: Aftercare and the ongoing duty of care