Privacy policy

Used International B.V., trading as Bureau Pensioen Hulp ('we', 'us'), is the data controller for personal data processed via this website. You can reach our privacy contact at info@bureaupensioenhulp.nl.

Postal address: Karel Doormanstraat 26, 3262 PD Oud-Beijerland, Nederland. Chamber of Commerce (KvK) number: 91922178.

For a contact request we collect your name, email address, optional phone number and postcode. The contact form asks for no information about your pension, assets, income or risk preferences.

For an account we process information including email, language preference, course progress and results. Our systems also process technical data needed for the service and security.

We use your data to: • put you in touch with one independent pension adviser near your postal code, if you asked us to; • follow up with you about your request; • operate, secure, and improve the website; • send you occasional updates about pensions and new courses, but only if you ticked the marketing-emails checkbox.

Article 6(1)(a) GDPR — your explicit consent — is the legal basis for sharing your details with a matched adviser and for sending marketing emails. You can withdraw either consent at any time without affecting the lawfulness of processing before the withdrawal.

Article 6(1)(f) GDPR — our legitimate interest in operating the site and responding to requests you initiated — is the legal basis for the remaining processing.

When subscriber accounts launch, Article 6(1)(b) — contract performance — will additionally apply to course delivery.

We share your data with: • the one independent pension adviser we match you with, but only if you ticked the share-with-partner consent box; • service providers acting as data processors under written agreements: our hosting (Hostinger), database (Supabase, hosted in Frankfurt), email infrastructure, and AI translation provider (Google Gemini, used for content translation only — never for lead data); • Mollie, for payment processing of subscriptions (once subscriptions launch); • law enforcement or regulators only where we are legally required.

We do not sell your data to advertisers and we do not share it for any purpose you did not explicitly consent to.

We retain contact details for as long as needed to handle your request and related questions. You can request erasure. Financial records subject to a legal retention duty are retained separately; that duty does not automatically cover all contact, course or account data.

Account data are erased on an eligible deletion request; identifying data are removed from declarations and certificates. Business and financial accounts may first require separate handling. Marketing consent lasts until withdrawn. There is no general Wtp retention duty for this course or platform declaration.

Most of our processors store your data inside the European Economic Area. Where data is transferred outside the EEA — most notably to Google's Gemini API in the United States for content translation only — the transfer is covered by Standard Contractual Clauses approved by the European Commission. Lead data is never sent to Gemini.

Under the GDPR you have the right to: • access the personal data we hold about you; • rectify data that is inaccurate or incomplete; • erase your data, subject to the retention rules above; • restrict our processing of your data; • receive your data in a portable, machine-readable format; • object to processing based on legitimate interest; • withdraw any consent you have given, at any time.

To exercise any of these rights, email info@bureaupensioenhulp.nl. We will respond within one calendar month. We may need to verify your identity before fulfilling a request.

If you are not satisfied with how we handle your data, you have the right to lodge a complaint with the Dutch supervisory authority, the Autoriteit Persoonsgegevens (https://autoriteitpersoonsgegevens.nl).

For information on cookies and similar technologies, see our separate cookie policy.

We may update this privacy policy from time to time. Material changes will be announced on this page; for substantial changes affecting how we use existing data we will also email you where possible. The version date is shown at the top of this page.

Used International B.V. Trading name: Bureau Pensioen Hulp Karel Doormanstraat 26 3262 PD Oud-Beijerland Nederland Chamber of Commerce (KvK): 91922178 Email: info@bureaupensioenhulp.nl