Which service does what?
Mijnpensioenoverzicht shows information about AOW and workplace pensions. My SVB handles AOW matters. Your pension provider's portal contains information about that particular scheme. DigiD verifies your identity; it does not calculate your pension or guarantee that all supplied information is correct.
Open the official website yourself and use a login method offered there. Never give a password, app PIN or text-message code to an adviser, relative or unexpected caller. Independently check any request to move your pension to another account with the provider.
App, PIN and ID check
The DigiD app uses a PIN you choose. On supported mobile devices, fingerprint or facial recognition is optional. The Substantial assurance level requires an additional ID check: installing the app alone is insufficient. Each service determines the level it requires.
You can activate the app on up to five devices. Manage active devices through My DigiD and deactivate a lost device. Consult DigiD for current activation and recovery instructions, which depend on your situation.
If digital access is difficult
Not having a working DigiD does not prevent you from receiving a pension or AOW. Contact your provider or SVB for help and the appropriate application route. If another person helps, use an official authorisation where the service supports it. An authorisation does not automatically cover every pension portal.
Keep statements securely and check changes in your work or family circumstances with the relevant provider.
What does BPH do?
Bureau Pensioen Hulp has no AFM licence. BPH provides general education and, on request, can introduce you to an external adviser using contact details only. BPH does not provide personal product recommendations, compare products for you or mediate in arranging them. Check an external adviser’s authorisation, services and fees yourself.
Frequently asked questions
Does the DigiD app automatically provide Substantial assurance?
No. That requires an additional ID check; the service determines the required level.
Can I get help without a working DigiD?
Yes. Ask your pension provider or SVB for support and the appropriate application route.
Sources and reference date
Reference date: 28 October 2026. Check your own scheme and current conditions before deciding.