Which information standards apply?
Article 48 of the Pensions Act is an important foundation. Figures and explanations must be accurate and consistent. Information must be findable and understandable for its audience and explain relevant benefits, disadvantages and risks. An expected pension or adverse scenario is not a guaranteed payment.
Timely communication gives you sufficient opportunity to understand and act. Specific deadlines differ by document, recipient and event. A universal table requiring three or twelve months’ advance notice is therefore incorrect. Submission of a communication plan to the AFM is also different from receiving your personal transition information.
Guidance on choices within your scheme
The administrator must provide adequate guidance and a suitable decision environment for choices within the pension scheme. Combined consequences also matter, such as retiring early and taking higher payments in the first years. This duty also applies to a closed fund or a fund that does not convert accrued rights to the new system.
A fund may advise on choices within its own scheme. This is distinct from personally recommending a new financial product from a specific provider. Not every scheme offers every participant the same choices.
What does supervision cover?
The AFM supervises matters including communication, choice guidance and complaints procedures. DNB conducts prudential supervision of financial soundness. Supervision does not insure against disappointing investment results, errors or lower benefits. Consult a specific published decision before treating a claim about a fine or enforcement case as established fact.
Where can you complain?
First ask your administrator for an explanation or make an internal complaint. Within its jurisdiction, GIP handles disputes involving affiliated pension funds, including mediation by the Pension Ombudsman. Kifid may be the appropriate route for insurers and PPIs; check its conditions. The AFM uses reports for supervision and does not decide your individual compensation claim.
What does BPH do?
Bureau Pensioen Hulp has no AFM licence. BPH provides general education and, on request, can introduce you to an external adviser using contact details only. BPH does not provide personal product recommendations, compare products for you or mediate in arranging them. Check an external adviser’s authorisation, services and fees yourself.
Frequently asked questions
Is the adverse pension scenario a guaranteed minimum?
No. Scenarios are estimates with assumptions and uncertainty; actual outcomes can differ.
Will the AFM resolve my individual complaint?
No. Start with your administrator and then check the applicable dispute route. Reporting to the AFM supports supervision.
Sources and reference date
Reference date: 28 October 2026. Check your own scheme and current conditions before deciding.